FAQs
Please see below for some frequently asked questions. If you have any further questions, please get in touch using the contact form.
- How long do you need the bike for? - This depends on the type of service you have booked. We aim to complete every bike within 7 days from date of booking, if any longer due to waiting on parts etc, you will be notified.
- Can I drop my bike off at the workshop? - Yes, you can drop your bike off at the workshop during our opening hours. Please ensure that you have booked your service in advance.
- Can I book a collection service? - Yes, we offer a collection service for a small additional fee. Please ensure that you have booked your service in advance and provide your postcode to determine the collection fee which is paid prior to collection. Collection is available every Friday in 1-hour slots.
- Do I need to clean my bike before dropping it off? - It is not necessary to clean your bike before dropping it off, but it is appreciated!
- What payment methods do you accept? - We accept cash, card in store and bank transfer, we can also send payment links.
- What if I need to cancel or reschedule my service? - No problem at all. This can all be done through the app with the booking details you'll receive on email as long as its 24 hours before the scheduled time.
- Do you service electric bikes? - Yes, we are certified and insured to service all Bosch and Shimano powered units. Firmware updates and diagnostics are also available as well as professional e bike servicing. Insurance prohibits us to store/work on after market or modified e-bikes. If it is not powered by any of the units mentioned, we will not be able to service or repair.