Terms and Conditions

Please read these terms before using the Velo Care website, placing an order or booking a bicycle service.

1. About Velo Care Ltd

These terms and conditions apply to your use of the Velo Care website and, where relevant, purchases of bicycles, parts, accessories and other products, and bicycle servicing or repair services supplied by VELO CARE LTD ("Velo Care", "we", "us" or "our").

Our business address is Unit 8 Brookes Hill Industrial Estate, Salisbury Road, Southampton, SO40 2QT. You can contact us at admin@velo-care.com.

By using our website or placing an order, you agree to these terms. These terms do not affect your statutory rights under applicable UK consumer law.

2. Website Use

You must use this website lawfully and must not attempt to interfere with its security, functionality or availability. You must not use the website for fraudulent or unlawful activities, infringe another person's rights, or upload malicious code.

We may update, suspend or withdraw parts of the website from time to time. We will not exclude liability where doing so would be unlawful.

3. Product Information and Availability

We take reasonable care to ensure product descriptions, images, specifications and prices are accurate. Images are illustrative and colours may appear differently depending on your screen.

Products are subject to availability. If we cannot supply an item you have ordered, we will contact you and arrange an appropriate refund if payment has been taken.

Second-hand or used bicycles and products may show signs of previous use. Any known material condition issues or relevant limitations should be described before purchase. Please contact us if you need further information about a product's condition or suitability.

4. Prices and Payment

Prices are shown in pounds sterling (£) unless stated otherwise. Applicable delivery or other charges will be shown before you complete your order.

We may change prices at any time, but changes will not affect an order we have already accepted, except where a genuine error needs to be addressed.

Payment must be made using the payment methods offered at checkout or otherwise agreed with us. If we cannot fulfil an order after taking payment, we will arrange an appropriate refund.

5. Orders and Delivery

After you place an online order, we will provide confirmation and relevant order information by email or another appropriate method. An order is accepted when we confirm acceptance or otherwise make clear that we have agreed to supply the goods.

Delivery options, costs and estimated times will be provided before you place your order. Unless otherwise agreed, goods will be delivered within the period required by applicable law.

Risk in goods passes to you when you, or someone you nominate other than the carrier, takes physical possession of them, subject to applicable law.

6. Cancellations, Returns and Refunds

If you buy goods online, by telephone or through another distance-selling method, you may have a statutory right to cancel within 14 days of receiving the goods, subject to applicable legal exceptions.

Where this right applies, you must notify us of your decision to cancel within the applicable period and return the goods in accordance with the legal requirements. Please refer to our Delivery and Returns Policy for further information.

Different rules may apply to personalised or made-to-order goods and services that have already started. If you request that a service begins during a cancellation period, you may be liable for the portion already performed where the law permits.

Nothing in these terms removes your statutory rights. If goods are faulty, not as described or otherwise fail to meet the standards required by law, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.

7. Bicycle Servicing and Repairs

We will discuss the requested work and, where appropriate, provide an estimate before starting. If we discover additional work that materially changes the estimate, we will seek your agreement before proceeding, unless you have already authorised the relevant additional work.

Estimates may change if inspection reveals faults or work that could not reasonably be identified beforehand. We will explain the issue and revised cost before undertaking additional work.

You are responsible for telling us about known faults, damage, modifications or other matters that may affect the work or the safe operation of your bicycle. Please remove personal items and accessories that are not part of the agreed work before handing over your bicycle.

Following servicing or repairs, follow any safety advice or maintenance recommendations we provide. If you notice a problem with work we have carried out, contact us promptly so we can discuss it. These terms do not limit your legal rights or remedies.

8. Customer Information and Accounts

You must provide accurate and up-to-date information when placing an order or booking a service. Please keep your contact details current so we can contact you about your order or booking.

Personal information is handled in accordance with our Privacy Policy, which explains what information we collect, how we use it and your rights.

9. Third-Party Services and Links

Our website may link to third-party websites or use third-party tools and payment services. These may be subject to separate terms and privacy policies. We are not responsible for third-party content or services to the extent permitted by law.

10. Reviews and Customer Submissions

If you submit a review, comment or other content, you must ensure it is lawful and does not infringe another person's rights. You must not submit content that is abusive, defamatory, discriminatory, fraudulent or contains malicious code.

We may moderate or remove content where reasonably necessary, including where it breaches these terms or applicable law.

11. Intellectual Property

Unless otherwise stated, content on this website, including text, branding, graphics and images, is owned by or licensed to Velo Care. You may view or print pages for personal, non-commercial use. You must not reproduce, distribute or commercially exploit website content without our prior written permission, except where permitted by law.

12. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Subject to the paragraph above and to the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was made. Different legal rules may apply if you purchase wholly or mainly for business purposes.

13. Changes to These Terms

We may update these terms from time to time by publishing a revised version on this page. The terms in force when you place an order or agree to a service will generally apply to that transaction, unless a change is required by law or agreed with you.

14. Complaints and Contact

If you have a question or complaint about an order, product or service, please contact us at admin@velo-care.com or write to:

VELO CARE LTD
Unit 8 Brookes Hill Industrial Estate
Salisbury Road
Southampton
SO40 2QT

15. Governing Law

These terms are governed by the laws of England and Wales. If you live in another part of the United Kingdom, you may also benefit from mandatory consumer protections available under the laws that apply where you live. Nothing in this clause takes away rights that cannot lawfully be excluded.