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Velo Care Welcome Text OptimisedNEW1

Why use Velo Care

We have a completely mobile bicycle workshop and we come to you.

We understand that most people live busy lives and that you haven’t always got the time to go to your local bike shop for servicing.

We offer first class bike servicing at your convenience either at work or home. If you have a knock or squeak one of our bicycle service packages below will sort it out. For a specific issue or for anything else required just ask.

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How does it work?

Simply fill out the booking form and select one of our Bicycle Service Packages, if you have a specific issue then just include it when filling out the form, alternatively you can email us at: fixme@velo-care.com.

We aim to get back to you as soon as possible and arrange the repair/service at your convenience.

We keep it simple, go for one of our service packages below and the callout is included in the cost of the service as long as it falls within the designated service area. For anything else other than a service, a £5 call out charge is applied within the service area. Anything outside of this will be treated on an individual basis.

On arrival your bike will be fully inspected by our qualified bicycle mechanic and we will let you know how much your bike repair will cost before we start work. You are under no obligation if you do not want to proceed. If the bike has to be taken back to the workshop then this will be done at our cost.

Each one of our Bike Service Packages includes our thorough 22 point Safety Check (Bicycle MOT) so you can be confident in the safety of your bike and using our service. All service packages include callout charge and labour. Prices do not include parts unless stated.

Upon return of your bike you will receive a PDI (pre delivery inspection) checklist confirming all the work that has been carried out on your bike, along with the results of your Bike Safety Check.

Safety Check (M.O.T)

Price £15
(Our most popular service!)

The Velo Care 22 point Safety Check (M.O.T) will give you peace of mind as to the condition of your bike. No major work will be carried out on the bike however the report generated will highlight any problems or work needing doing. You are under no obligation to have the work (if required) undertaken with us.

Puncture Repair or Flat Tyre

Price £15
(£20 with Safety Check)

Our flat tyre repair includes:
Visual Inspection, supply new tube with choice with either Presta or Schrader valve depending on bike. Presta with extended valve available for additional £1.50. Re inflate to correct pressure and Safety Check if required.

New Bike Setup

Price £30

Got a new bike?
Not sure how to put it together?
This package will get you up &
running and includes:

Set handlebars and seat post to correct position for rider, pedal installation, brake alignment check , Adjustment of gears for smooth gear changes, wheel alignment check and tyre inflation to required pressure, check all nuts & bolts for tightness,
Safety Check & supply report with PDI checklist.

Basic Bike Service

Price £35

Headset, front & back hubs checked for excessive play & tension and adjusted if necessary. Correctly adjust gears. Chain checked & lubricated.  Fit inner gear/brake cables if required. Correctly adjust brakes and check for excessive wear. tyres checked for wear & inflated to correct pressure. Safety check & supply report.

General Bike Service

Price £60
(Recommended every 6 months.)

Basic service plus Inner & Outer brake cable and gear cable replacement if required. Bottom bracket service. Headset service. Front & rear hub service. Both wheels checked for trueness & adjusted if required. Completely de grease & re lube drivetrain. Clean bike, safety check & supply report

Deluxe Bike Service

Price £90

(Recommended once a year.)

Get your trusty steed back to tip top condition. This includes the General Bike Service plus complete bike strip down, full valet, removal and inspection of all parts, re-grease, re-assemble, safety check & supply service report.

Corporate Care

Do you or your colleagues cycle to work?

Numerous studies have shown that employees who cycle to work are punctual, healthier, more productive and less stressed. If your employees cycle to work - or you have a fleet of cycles to maintain - we have a mobile bike workshop service and we can come to your workplace and provide thorough safety checks and servicing. We have created a service suitable for all cyclists, from the daily commuter to the weekend racer and with our corporate package deals, it couldn’t be more efficient.

How Does it Work?

Before service day we make contact with your company staff and coordinate the day of service suitable for the employer and the employees. On the day of service, employees bring their bikes to check in with the velo care staff, we will then assess each bike and contact the employee (via their preferred contact method) to give a service quote before any work is carried out on the bike. Once given the go ahead, we'll carry out the service and return the bike to complete the process. We take either cash or card payment supporting all major card schemes available.

Corporate Care Program and Pricing

Employee Direct Care Program

We deal with the employee directly and they cover the cost of the servicing, no costs are to be recovered from the employer. With group bookings of 5 bikes or more employees will receive a 10% discount on all service packages and corporate discounts on any parts if required.

Employer Subsidised Care Program.

Basic services are paid for by the employer from as little as £25 per bicycle, any further servicing or parts needed are paid for by the bike owner and prices are based on our website service packages. An example of the pricing as below:

Corporate Care


If you, your employers or your colleagues are looking to increase cycling at your workplace then having corporate care servicing programme on-site is a great way to promote it. Get in touch at fixme@velo-care.com for more information on getting our mobile bike workshop service to your workplace.

About Us

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With cycling in Southampton & the New Forest becoming increasingly popular, the level of service available from local bike shops has not matched the flexibility demanded from its customers. Velo Care was started in 2014 to address this issue and deliver a professional & affordable service for its customers at their convenience.

Whether you want a bicycle service, want to increase cycling at your workplace or require after event care we cater for all and are always more than happy to help.

Thanks for visiting Velo Care & we hope to hear from you soon.

Darren Longhurst
Operations Director & Velo Care founder.


Velo_Care One totalled rim courtesy of the pot hole strewn roads of Horstead Keynes 😱😳 #carbon #cosmic #mavic #potholes... https://t.co/1lnWTg47Y6
Velo_Care Izzie is looking forward to some trails in the forest now that mum has a new bike! . #velocare #instadog #orbea... https://t.co/6FM3izRT8H
Velo_Care Some great incentives offered here for employees who cycle to work. What do you offer your staff? The benefits... https://t.co/6Nmeibuybg
Velo_Care RT @turner_plumbing: When the mobile bicycle mechanic arrives on a Friday eve, least I can do is offer him a drink #cx #cyclocross #canyon
Velo_Care @turner_plumbing bikes, beer and banter. 👍